Specialized IT Consultant – Intermediate
ON, Canada
Contracted
Experienced
Job Title: RQ08460 - Specialized IT Consultant – Intermediate
Client: Ministry of Health
Work Location: 56 Wellesley St. West, 2nd Floor, M7A 1C1, Toronto, Ontario, Hybrid
Estimated Start Date: 2025-04-01
Estimated End Date: 2026-04-03
#Business Days: 494.00
Extension: Probable after the initial mandate
Hours per day or Week: 7.25 hours per day
Security Level: CRJMC
Must Have
Responsibilities:
Client: Ministry of Health
Work Location: 56 Wellesley St. West, 2nd Floor, M7A 1C1, Toronto, Ontario, Hybrid
Estimated Start Date: 2025-04-01
Estimated End Date: 2026-04-03
#Business Days: 494.00
Extension: Probable after the initial mandate
Hours per day or Week: 7.25 hours per day
Security Level: CRJMC
Must Have
- Microsoft Great Plains 2016, 2018
- Logibec MMS (Materials Management System)
- BSSI HFM (Health Financial Management)
- Experience triaging tickets, prioritizing, categorizing, and handling service requests, incidents, and problem tickets
- Excellent customer service skills, including tact and diplomacy to ensure client needs are managed effectively
Responsibilities:
- Provide daily ongoing Tier 2 subject matter expertise to clients with MS GP 2018, BSSI HFM and Logibec MMS through the Footprint ticketing system or other mechanism
- Type tasks under deliverable
- Prioritize regularly scheduled support activities along with urgent, often unscheduled support requests with a high level of responsiveness and time sensitivity.
- Liaison between users and other team members including Database Administrators (DBA’s), System Administrators, Network Administrators, Privacy and Security Specialists, and Software Subject Matter Experts
- Identify application defects and assist in complex trouble shooting and root cause analysis
- Follow all established Service Management process and identify opportunities for improvement
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